Ok bige Help Center — Always here for you

From opening your account to withdrawing your winnings — the ok bige support team is here for you every step of the way.

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Quick help

What do you need help with?

Pick a category and find answers fast

Account

Registration, login, profile updates

Deposit

BKash, Nagad, Rocket, Bank

Withdrawal

Withdrawal rules & processing times

Bonuses & Offers

Welcome Bonus & Cashback

Game issues

Game loading, betting, results

Security

Password, KYC & Account Security

Mobile App

Download, install, troubleshooting

Direct contact

Live Chat, Email & Phone

24/7
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<3 minutes
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50,000+
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ok bige
Account

Account setup & management

ok bigeOpening an account is quick and easy. All you need is a mobile number, a strong password, and your name — registration takes just two minutes. After signing up, you'll receive an OTP on your mobile to verify and activate your account.

1
Go to the registration page

Click the "Register" button at the top of the website. Fill in the form with accurate details — your mobile number is especially important, as it will be needed for verification later.

2
Verify OTP

Once registration is complete, a 6-digit OTP will be sent to your mobile. Enter it in the designated field. If the code doesn't arrive, wait 60 seconds and request a resend.

3
Complete Your Profile

After logging in, go to the Profile section and add your date of birth and address. This will make the withdrawal process smoother later on.

On the login page, click the "Forgot Password" link. Enter your registered mobile number. Once the OTP arrives, set your new password. The whole process takes just three minutes.

No. Under ok bige's policy, only one account is allowed per mobile number. Creating multiple accounts may result in all accounts being suspended and any accumulated funds being forfeited.

After 5 consecutive incorrect password attempts, your account will be locked for 30 minutes and will unlock automatically after that. For a faster fix, contact us via live chat.

To change your registered mobile number, you'll need to complete KYC verification and submit a request to the support team. A name change also requires NID verification.
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Deposit

Complete guide to making a deposit

Depositing at ok bige works just like any standard mobile banking transaction. We support three of the most popular mobile wallets — bKash, Nagad, and Rocket — along with bank transfers and card payments. The minimum deposit is just ৳50, and funds are credited to your account instantly once the payment goes through.

BKash

Instant · Minimum ৳50

Nagad

Instant · Minimum ৳50

Rocket

Instant · Minimum ৳50

Bank Transfer

1–3 hours · Minimum ৳500

This is usually caused by a temporary network delay. Wait 5 minutes after the payment goes through, then refresh the page. If the balance still doesn't appear, take a screenshot of the payment and reach out via live chat — it's typically resolved within 15 minutes.

ok bige does not charge any deposit fees. However, your mobile banking service may apply its own transaction fees in accordance with its own policies.

Regular members have a daily deposit limit of ৳50,000. Members who have completed KYC verification are eligible for a higher limit. VIP members have special limits — contact support for details.
Withdrawal

Withdrawal Rules for Winnings

Withdrawing your winnings at ok bige is as straightforward as it sounds. After submitting a withdrawal request, funds typically arrive in your mobile wallet within 15 minutes to 2 hours. Keeping a few things in mind will help the process go even more smoothly.

Important withdrawal information

  • Minimum withdrawal amount: ৳200
  • Maximum daily withdrawal: ৳1,00,000
  • Processing Time: 15 minutes – 2 hours
  • Withdrawals to registered mobile number only
  • KYC Verification Is Required for Your First Withdrawal
  • Winnings from bonuses require wagering completion before withdrawal

Usually completed within 15 minutes to 2 hours. Requests made between midnight and 6 AM may take a little longer. If it's been over 2 hours, contact support with your transaction ID.

If a withdrawal is cancelled, the funds are returned to your ok bige wallet. Cancellations are usually caused by an incorrect account number or incomplete KYC. Check the reason, make the necessary correction, and submit a new request.

KYC verification is required for your first withdrawal. Upload a photo of your National ID or birth registration certificate — approval typically takes within 24 hours. This is a one-time process and won't be needed again.
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Bonuses & Offers

Understand Bonuses & Use Them Wisely

Ok bige regularly offers bonuses for both new and existing members. Before claiming any bonus, it's worth reading the terms carefully — especially the wagering requirements, which tell you how many times you need to bet the bonus amount before you can withdraw. Knowing this upfront saves surprises later.

Welcome Bonus

100% bonus on your first deposit. Deposit ৳1,000 and get ৳1,000 in bonus. Wagering: 10x. Validity: 30 days.

Weekly Cashback

Up to 10% cashback every week, automatically credited every Monday based on your losses.

Referral Bonus

Refer a friend to ok bige. When they make their first deposit, you earn a ৳200 bonus — with unlimited referrals.

All bonus offers have specific expiry dates and terms. Once a bonus is claimed, it cannot be directly cancelled. So read the terms carefully before accepting.

Game issues

Having trouble loading a game?

Issues like games not loading, bets not being placed, or results showing late can occasionally occur. In most cases, this is caused by your internet connection or browser cache. Try the common fixes below first.

Start by doing a hard refresh in your browser (Ctrl+Shift+R). Then clear your cache and cookies. Try a different browser or switch to the mobile app. If the issue persists, check your internet connection.

In some cases, network delays may cause a bet to take a moment to confirm. Wait 30 seconds and refresh the page. Check your bet history to see if the bet was recorded. If not, send a screenshot to support.

Live games require a minimum internet speed of 5 Mbps. Go to the video quality settings and select "Auto" or "Low". Using Wi-Fi will give you a better experience.

All ok bige games are audited by third-party auditors and the outcome of every round is logged. If you have a dispute over a game result, submit a complaint to support with the round ID and a screenshot — it will be investigated within 24 hours.
Security

Keep your account secure

Ok bige uses top-grade SSL encryption and two-factor authentication. That said, you also need to take precautions — never share your password with anyone, avoid clicking suspicious links, and refrain from logging in on public Wi-Fi.

Security best practices
1
Use a Strong Password

Create a password with at least 8 characters, combining numbers and special characters. Avoid using your date of birth or simple number sequences.

2
Keep 2FA Enabled

Go to your profile settings and enable two-factor authentication. You'll be asked for an additional OTP each time you log in, which keeps your account significantly more secure.

3
Watch Out for Phishing

Ok bige will never ask for your password via SMS or email. If you receive a suspicious message, go directly to the site to log in — do not click any links.

Contact live chat immediately and request a temporary account suspension. If possible, change your password from a new device. The support team will act quickly to secure your account.

KYC is mandatory for all licensed platforms under international regulations. ok bige stores your information with the highest level of security and never shares it with any third party.

You can view a full record of all devices and login times under "Login History" in your profile. If you spot any unfamiliar login, change your password immediately and notify support.
Mobile App

Ok bige app — play from anywhere

The ok bige mobile app is available on both Android and iOS. The app is lightweight (just 28 MB), loads fast, and supports all the features available on the website. A simple download and installation guide is provided below.

Android Installation Guide
1
Download APK

Click the "Android App" button at the bottom of the ok bige website. The APK file will begin downloading.

2
Enable Unknown Sources

Go to Settings → Security → Unknown Sources and enable it. This only needs to be done for the installation.

3
Install APK

Tap the downloaded file and press "Install". Once installation is complete, open the app and log in.

Make sure Unknown Sources is enabled in your Android settings. Keep at least 100 MB of storage free on your phone. Re-download the APK file — installation failures are often caused by an incomplete download.

Clear the app cache (Settings → Apps → ok bige → Clear Cache) and make sure you have the latest version installed. If the problem persists, uninstall the app and reinstall it.

iPhone users can open ok bige's website in Safari and tap "Share → Add to Home Screen". This installs it as a PWA, giving you an experience just like a native app.
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Contact Us

Get Direct Support

The ok bige support team is available 7 days a week, 24 hours a day

Live Chat

For the fastest resolution, use live chat. You'll typically get a response within 3 minutes.

Average time: <3 minutes
Email Support

For complex issues, send a detailed message to support@okbige.com. Attaching screenshots helps us resolve your issue faster.

Response time: 2–6 hours
FAQ Page

Answers to common questions are available on ok bige's detailed FAQ page. It's worth checking there before reaching out to support after hours.

Available 24/7
🛡️
Responsible Gaming — ok bige's Commitment

Gaming is for entertainment — not addiction. ok bige is committed to responsible gaming. Set your budget, take regular breaks, and use the self-exclusion feature if you need it. This platform is for users aged 18 and above only.

Learn more
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